Aussie Toys Online Delivery Options

Delivery

  • If there is an issue dispatching your order on time we will contact you via email.
  • All orders are dispatched from our Warehouse in Melbourne.

Orders containing Pre-Order products

  • Please be aware we do not automatically split orders.
  • If your order contains a Pre-Order product we will wait until all products arrive before dispatching your order.
  • If you prefer not to wait for all products to be available please place seperate orders for Pre-Order products.
  • If your order contains a Pre-Order product and you'd like it split please contact us, additional delivery fees may apply.

Delivery Options and Fees

Australian Customers

Due to COVID-19 restrictions delays in shipping may occur in any state

Australia Post have temporarily suspended their Express Post guarantee

All of our Australian delivery options have flat rate pricing so no matter how much you buy you always know how much you will pay. Tracking is provided on all orders, please check your dispatch email or order details in My Account.

  • Flat Rate Standard Delivery Australia Wide through www.shippit.com.au, typical delivery time is 2 - 7 business days. Shippit is fully tracked and provides regular email and sms updates on your deliveries status. Most orders are sent with Australia Post but there are times where we may use other courier services when we can provide a faster delivery time at no extra cost.

  • Flat Rate Express Delivery Australia Wide through www.shippit.com.au, typical delivery time is 1 - 5 working days. Shippit is fully tracked and provides regular email and sms updates on your deliveries status. Most orders are sent with Australia Post Express but there are times where we may use other courier services when we can provide a faster delivery time at no extra cost.

  • Big & Bulky Delivery Australia Wide through www.shippit.com.au. (This option is suspended due to current shipping restrictions) on products that are often to big for Australia Post and are charged per product. Shippit is fully tracked and provides regular email and sms updates on your deliveries status. 

  • Australia Post Letter Service is available for products that can fit in a small envelope and are sent via Australia Post. Please note this service is untracked and generally only available on Greeting Cards.

International Delivery Options

Our International delivery service is currently available to USA, Canada & New Zealand. Shipping to other countries including the UK are temporarily suspended.

International Customers

We dispatch orders Monday through Friday from our warehouse in Melbourne.

Please be aware that as the customer you may be required to pay additional import duties, taxes or fees  for your order to clear customs as it arrives in the destination country. Aussie Toys Online is not responsible for paying these import duties, taxes or fees. Please check with your local customs office as these fees will vary by country.

  • International Standard Tracked Delivery is provided through Australia Post, pricing is calculated using the weight of your order in the checkout. Through Shippit your order is fully tracked and we provide regular email and sms updates on your deliveries status. Delivery timeframes are below:

    • New Zealand 5 - 7 business days

    • North America (USA & Canada) 10 - 12 business days

New Zealand Customers 

  • New Zealand Flat Rate Standard Tracked Delivery is through Australia Post, typical delivery time is 5-7 business days. Through Aus Post and Shippit, your order is fully tracked with regular email and sms updates on your deliveries status.

United States Customers

  • United States Standard Tracked Delivery is provided through Australia Post, pricing is calculated using the weight of your order in the checkout, typical delivery time is 10 - 12 business days. This option includes all import duties, taxes and fees. Through Australia Post and Shippit your order is fully tracked and with regular email and sms updates on your deliveries status.

Order Tracking

  • All deliveries from Aussie Toys Online are sent with tracking.
  • You may receive email or sms notifications with updates on the status of your delivery.
  • You can track your order by visiting My Account, Track My Order or checking your email inbox for a dispatch notification.
  • If you have your tracking number you can also track your order through the carriers website.
  • Tracking links:
  • If you have further questions on tracking your order please contact us.

Products with Batteries

Unfortunately some products cannot be sent internationally or by express services because the include batteries.

If you get the following message unfortunately we cannot ship that product to your location.

 

Returned Parcels

Parcels returned to us for any reason, such as an incorrect address, item not being claimed by you, etc will incur a AU $15.00 return postage fee for domestic orders & AU $30 for international orders. 
This only partially covers the return postage charges that we are charged.
Please note this fee will be deducted from any refund you receive, or will need to be paid along with the new postage fee before re-sending your item.