Aussie Toys Online Delivery Options

Please check our COVID-19 Updates page for the latest updates

Same Day Order Dispatch*

  • All orders placed before 12pm AEST are guaranteed to be dispatched the same day.
  • If you order after 12pm the latest your order will be dispatched the next day.
  • If there is an issue dispatching your order on time we will contact you via email.
  • All orders are dispatched from our Warehouse in Sydney.
  • *Applies to all Australian domestic orders.

Orders containing Pre-Order products

  • Please be aware we do not automatically split orders.
  • If your order contains a Pre-Order product we will wait until all products arrive before dispatching your order.
  • If you prefer not to wait for all products to be available please place seperate orders for Pre-Order products.
  • If your order contains a Pre-Order product and you'd like it split please contact us, additional delivery fees may apply.

Delivery Options and Fees

Australian Customers

Australia Post are currently advising delays may occur

All of our Australian delivery options have flat rate pricing so no matter how much you buy you always know how much you will pay. Tracking is provided on all orders, please check your dispatch email or order details in My Account.

  • Flat Rate Standard Delivery Australia Wide is $10 through www.shippit.com.au, typical delivery time is 2 - 7 business days. Shippit is fully tracked and provides regular email and sms updates on your deliveries status. Most orders are sent with Australia Post but there are times where we may use other courier services when we can provide a faster delivery time at no extra cost.

  • Flat Rate Express Delivery Australia Wide is $15 through www.shippit.com.au, typical delivery time is 1 - 5 working days. Shippit is fully tracked and provides regular email and sms updates on your deliveries status. Most orders are sent with Australia Post Express but there are times where we may use other courier services when we can provide a faster delivery time at no extra cost.

Worldwide Delivery Options by DHL eCommerce

DHL is currently advising delays of up to 15 days may occur.

International Customers

All orders outside of Australia are dispatched 3 days a week on Monday, Wednesday and Friday.

Please be aware that as the customer you may be required to pay additional import duties, taxes or fees  for your order to clear customs as it arrives in the destination country. Aussie Toys Online is not responsible for paying these import duties, taxes or fees. Please check with your local customs office as these fees will vary by country.

  • International Standard Tracked Delivery is provided through DHL eCommerce, pricing is calculated using the weight of your order in the checkout. Through DHL and Shippit your order is fully tracked and we provide regular email and sms updates on your deliveries status. Delivery timeframes are below:

    • New Zealand 3 - 5 business days

    • Asia Pacific 5 - 12 business days

    • Western Europe 5 - 9 business days

    • North America 7 - 9 business days

    • Rest of the World 9 - 14 business days

New Zealand Customers

  • New Zealand Flat Rate Standard Tracked Delivery is AUD$20 through DHL eCommerce, typical delivery time is 5 - 6 business days. Through DHL and Shippit, your order is fully tracked and we provide regular email and sms updates on your deliveries status.

United States Customers

  • United States Express Tracked Delivery is provided through DHL eCommerce, pricing is calculated using the weight of your order in the checkout, typical delivery time is 4 - 6 business days. This option includes all import duties, taxes and fees. Through DHL and Shippit your order is fully tracked and we provide regular email and sms updates on your deliveries status.

Free Click & Collect

  • Click & Collect is available for Sydney Metro Customers.
  • Orders will be ready in 1 business day.
  • You will receive email notification when your order is ready for pickup.
  • Bring your order confirmation email and photo ID to the front desk for pickup and you will be asked to sign for your order.
  • Pickup is from our Warehouse at the following times.
  • Monday to Friday 10am to 5pm.
  • Saturday and Sunday Closed.

Warehouse Address:

Matraville Sports Centre

441 Bunnerong Road

Matraville NSW 2036

Order Tracking

  • All deliveries from Aussie Toys Online are sent with tracking.
  • You may receive email or sms notifications with updates on the status of your delivery.
  • You can track your order by visiting My Account, Track My Order or checking your email inbox for a dispatch notification.
  • If you have your tracking number you can also track your order through the carriers website.
  • Tracking links:
  • If you have further questions on tracking your order please contact us.

 

Returned Parcels

Parcels returned to us for any reason, such as an incorrect address, item not being claimed by you, etc will incur a AU $10.00 return postage fee (this only partially covers the return postage charges that we are charged). Please note this fee will be deducted from any refund you receive, or will need to be paid along with the new postage fee before re-sending your item.